Shipping & Warranty Policy

📦 Shipping Policy

🚚 Domestic Shipping (Thailand)

Delivery Time

Confirm the delivery estimate in the quotation for the items, quantities and destination.

Shipping Services

Confirm the carrier and supported payment method before ordering.

📦 Shipping Policy — Illustrative editorial photograph

Illustrative editorial photograph

Free Shipping

Ask for the shipping charge and any free-shipping eligibility for your order before payment.

Packaging

Confirm packaging suitable for the items and destination. Editorial imagery does not show actual store packaging.

✈️ International Shipping

Shipping Countries

Provide country, city and postcode so service availability and restrictions can be checked.

Shipping Companies

Confirm the carrier, tracking method and responsibility for destination formalities in the quotation.

Shipping Cost

Request an itemized total for goods, shipping, taxes and relevant charges before payment.

Shipping Documents

State the required documents and importer details so available documentation can be confirmed.

✅ Warranty and Return Policy

Exchange/Return Policy

Timeframe for Requesting Exchange/Return

Confirm the reporting period applicable to the order in the quotation or written terms.

✅ Warranty and Return Policy — Illustrative editorial photograph

Illustrative editorial photograph

Conditions for Exchange/Return

  • Record the condition of the item on receipt.
  • Ask before washing or using the item while the issue is being reviewed.
  • Retain packaging, tags and order details for assessment.

Note

Report the issue with the order reference and photographs so the applicable terms can be checked.

Exchange/Return Process

  1. Contact our team, describe the issue, and attach clear photos of the product.
  2. Wait for our team to inspect the product and notify you of the result.
  3. Confirm the assessment, return-shipping responsibility, and refund method and timing in writing.

🧼 Product Care Instructions

Washing

Use the wash program and temperature stated on the item’s care label.

Bleach

Use bleach only if the care label allows it, and do not improvise chemical mixtures.

Drying

Dry according to the care label and avoid storing damp textiles.

Ironing

Check the ironing symbol and heat level appropriate to the fabric composition.

📲 Have More Questions?

Call +66 81 851 9922 to discuss your order.

🌟 We are committed to delivering the best sleep experience through quality products and excellent after-sales service.

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